Privacy policy

“mote”, “we” and “us” mean Standard Form Inc., a company based in the United States, at 995 Market Street, San Francisco, CA 94103, USA. We are responsible for the personal information described in this policy. You can reach us at hello@usemote.io.

The photos, videos and files you move to mote are stored on the device in your hand. We do not upload, view, scan or analyse them, and we have no copy of them. If you lose mote, we can’t recover its contents, so keep a second copy of anything irreplaceable.

• Waitlist. Your name, email address, phone model and country, plus your answers to the waitlist questions: which description fits you, what you do when your phone fills up, what you’ve already paid for to deal with a full phone, why you want mote, how likely you are to buy and what price feels fair.
• Orders. Your name, shipping and billing address, email and order details. Payments are handled by our payment provider; we never see or store your full card number.
• The mote app. Basic device information (phone model, operating system and app version) and, only if you turn it on, anonymous crash reports. The app never sends the names or contents of your files.
• Support. Whatever you include when you email us.
• Website. Aggregate, privacy-friendly analytics such as page views and referring sites, without advertising trackers.

We use your information to run the waitlist and tell you when your spot opens, process and deliver orders, provide warranty service and support, keep the app working and secure, understand what to build next, and meet our legal obligations. Our legal bases are your consent (waitlist emails), performance of a contract (orders and support), our legitimate interests (improving mote and preventing fraud) and legal obligation (tax and accounting records).

We do not sell your personal information, and we do not use it for targeted advertising.

Only with service providers who help us run mote and who are bound to protect it: email delivery, payments, shipping carriers, website hosting and analytics, and customer support tools. We may also share information if the law requires it, or with a successor if mote is ever acquired, in which case this policy will continue to apply. We do not sell or “share” personal information as those terms are defined under California law.

Standard Form Inc. is based in the United States, and your information is stored and processed in the US. If you’re outside the US, we protect transfers with appropriate safeguards such as standard contractual clauses.

Waitlist details are kept until you leave the list or until 12 months after Batch 1 ships, whichever comes first. Order records are kept for as long as tax and consumer law require, usually seven years. Support emails are kept for two years.

Depending on where you live, you can ask to access, correct, delete or export your personal information, object to or restrict how we use it, and withdraw consent at any time. If you live in California, you have these rights under the California Consumer Privacy Act, and we will not treat you differently for using them. Every email we send has an unsubscribe link. To make a request, write to hello@usemote.io; we’ll reply within 30 days. If you’re in the EU or UK, you can also complain to your local data protection authority.

Our website uses only the cookies it needs to work, such as remembering your checkout. Our analytics do not use cookies to track you across sites. If we ever add optional cookies, we’ll ask first.

We protect your information with encryption in transit, access controls and providers that meet recognised security standards. No system is perfectly secure, but if a breach affects you, we will tell you promptly.

mote isn’t directed at children under 16, and we don’t knowingly collect their personal information. If you think a child has given us their details, contact us and we’ll delete them.

If we change this policy, we’ll update the date at the top and, for significant changes, email you before they take effect. Questions? Write to Standard Form Inc., 995 Market Street, San Francisco, CA 94103, USA, or email hello@usemote.io.