These terms cover joining the mote waitlist, buying mote, and using the mote app and website. We’ve kept them as plain as we can. Nothing here takes away rights you have under the consumer laws where you live.
1. Agreeing to these terms
These terms are an agreement between you and Standard Form Inc. (“mote”, “we”, “us”), a company based in the United States, at 995 Market Street, San Francisco, CA 94103, USA. By joining the waitlist, placing an order or using the app, you agree to them. If you don’t agree, please don’t use our services.
2. The waitlist
Joining the waitlist is free and doesn’t commit you to buying anything. It reserves your place in line for Batch 1, in signup order. Places are personal and can’t be sold or transferred. Batch 1 is planned for Q1 2027; dates and specifications may change before launch, and we’ll tell you about any change before you order.
3. Orders and payment
Prices are shown at checkout in your local currency and include applicable taxes and duties for the countries we ship to. An order is accepted when we email your confirmation. We may decline or cancel an order, for example if an item is unavailable or a price was shown in error; if we do, we’ll refund you in full.
4. Shipping and delivery
Delivery dates are estimates. Ownership and risk pass to you on delivery. If your order arrives damaged or doesn’t arrive, tell us within 14 days and we’ll replace it or refund you.
5. Returns
You can return mote within 30 days of delivery for a full refund, for any reason. Return it with its cable and MagSafe ring using the prepaid label we send you. Please move off and erase your files first. Refunds go to your original payment method within 5 business days of us receiving the return.
6. Limited warranty
For two years from delivery, we warrant that mote is free from defects in materials and workmanship under normal use. If it isn’t, we’ll repair or replace it at no cost. The warranty doesn’t cover accidental damage, liquid damage, normal wear, loss or theft, or damage from unauthorised repair or modification. This warranty is in addition to your statutory rights.
7. The mote app
We grant you a personal, non-transferable licence to use the mote app with your mote. You may not copy, reverse engineer or resell it, except where the law allows. We may update the app to fix problems or improve it.
8. Your files and backups
Your files are yours. They live on your mote, and we never access them. Like any storage, mote can be lost, damaged or fail, so keep a second copy of anything irreplaceable. We aren’t responsible for lost files or for the cost of recovering them, except where the loss is caused by our negligence.
9. Acceptable use
Don’t use our website, app or services to break the law, interfere with our systems, or infringe other people’s rights. We may suspend access if you do.
10. Liability
To the extent the law allows, our total liability to you is limited to the amount you paid for the product concerned, and we aren’t liable for indirect or unforeseeable losses. We don’t limit liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.
11. General
These terms are governed by the laws of the State of California and the United States, and disputes will be handled in the state or federal courts in San Francisco, California. If you live outside the US, you may also bring claims in the courts where you live. If any part is found unenforceable, the rest still applies. We may update these terms; we’ll post the new date here and email you about significant changes. Questions? Email hello@usemote.io.